Refund policy

We want you to love your purchase 🤍 If something isn’t right, we’re here to help.

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at crystallinecoau@gmail.com.

Please note that returns must be sent to:

Parcel Locker 10049 89591

665–687 Cusack Lane

JIMBOOMBA, QLD 4280

Australia

Customers are responsible for return shipping costs. Shipping fees are non-refundable unless the item is faulty or incorrect. Items returned without prior approval will not be accepted.

We highly recommend using tracked shipping for returns, as we cannot be responsible for items lost in transit.

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll work quickly to make it right.

Due to the nature of our handmade and hygiene-sensitive products, we do not accept returns for change of mind or after the item has been opened/used.

For hygiene reasons, items that have been used cannot be returned.

We also do not accept returns on:

• Custom or personalised items

• Sale items

• Gift cards

The quickest way to receive a different item is to return your original item (if eligible), and once approved, place a new order.

Refunds will be processed to your original payment method within 10 business days after inspecting the item.

If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at crystallinecoau@gmail.com.